Title: Direct Support Professional – Community Living (DSP-CL)
Exempt/Non-Exempt Status: The DSP-CL position is a non-exempt position.
Reporting Structure: The DSP-CL will report to the assigned Team Coach. The DSP-CL does not have any direct reports.

Position Summary: The DSP-CL is responsible for working with people served to help them achieve their personal goals and to help them create and maintain a fulfilling life.

Announced February 2020: 

  • New wages – $14.50 to $14.75/hr!
  • New schedules – 3rd, 2nd, weekend warrior, OR split shift schedules with every weekend off! No more working all 3 shifts!
  • Overtime reduction bonus system starting July 1, 2020!

10 Reasons to be a DSP (Download): See what Direct Support Professionals at Goldie Floberg love about their work.

Working Conditions & Physical Demands:

  1. The DSP-CL position requires the ability to climb, balance, stoop, kneel, crouch, reach, stand, walk, push, pull, lift, lift arms above head, grasp, twist, fine motor manipulations, talk, hear, and complete repetitive motions.
  2. The DSP-CL position can entail standing for significant periods of time, up to 8 hours or more at a time.
  3. The DSP-CL requires the ability to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
  4. The position involves working in indoor and outdoor environments.The position involves supporting people served in the home and in the community and involves frequent driving.
  5. The position involves dealing with client physical aggression (being hit, bit, hair pulled, spit at, kicked, etc.) in a calm and therapeutic manner.
  6. The position involves staying awake and being attentive and alert to the environment and client needs for work shifts that can last as long as 16 consecutive hours.
  7. The position requires the ability to operate a touch screen tablet device to enter data on a daily basis.
  8. The position involves assisting clients with basic care needs (changing diapers on adults and children, bathing people, cleaning peri-anal areas after going to the bathroom, etc.).

Schedule: The DSP-CL works as part of a self-scheduling team. The DSP-CL must be able to work all three work shifts (1st, 2nd and 3rd shift) including holiday and weekend shifts.

  1. All DSPs must work with the Team Coach, DSPs, and Network Director to ensure that schedules for their network and sites across the agency are adequately covered with appropriately trained staff members. This will require working additional hours beyond the base schedule designated on the DSP work agreement. The DSP-CL will be required to work overtime hours as needed to ensure appropriate schedule coverage for people served. Overtime is sometimes included in the schedule for the sites. Overtime is frequently required to ensure appropriate coverage at the site as well as for appointments and other needs of the clients.
  2. Attendance to Self Scheduling Meetings is mandatory for all full time DSPs with the exception of a person working 3rd shift the day before and 2nd shift the day of the meeting.
  3. All DSPs must work at all homes in their assigned Network each pay period as much as is needed to ensure appropriate client supervision and schedule coverage.
  4. DSPs take primary responsibility to find coverage for any scheduled shift that they cannot attend. This responsibility does not eliminate the requirements for finding a coverage plan for a shift a minimum of three hours before the shift begins for first and second shifts and seven hours for a third shift.
  5. To cross train at other CILA/group home sites as needed.
  6. To work at other networks as needed. Reassignment to other networks may happen with advance notice, but also at times with little to no advance notice to ensure appropriate staffing coverage for the clients in the agency as a whole.

Essential Requirements:

  1. The DSP-CL must possess a high school diploma or GED.
  2. Must be at least 21 years old. Unless an exception has been made for an employee under 21 years old to work in the adult CILA program.
  3. Must take and successfully pass the TABE test.
  4. Demonstrate sufficient communication and writing skills to complete required documentation.
  5. Must successfully pass all required background checks.
  6. Must be able to complete data entry using an iPod, iPad, and basic desktop computer.
  7. Ability to work effectively as part of a team.
  8. The flexibility and commitment to meet all requirements of self-scheduling including working all three shifts, moving to different sites, and creating coverage plans for absences and benefit time usage.
  9. Must have a working phone number where the DSP can be contacted for self-scheduling and investigative reasons.
  10. Must be able to meet the physical demands described in the Working Conditions & Physical Demands section of this profile. A DSP must be able to lift a minimum of 20 pounds.

Preferred Skills:

  1. Possess a valid driver’s license and be able to become a Goldie B. Floberg Center authorized driver.
  2. Must be able to meet Department of Human Services Division and Developmental Disabilities and Goldie B. Floberg Center requirements to administer medications to people served.

Essential Job Responsibilities:

This portion of the success profile describes overarching responsibilities of the position that must be completed to maintain employment.

  1. To remain awake and alert and to ensure that you are maintaining a visual of all assigned persons served at least every 15 minutes unless specified differently in their Person Center Plan.
  2. To accurately implement all written treatment plans for assigned clients and record data on the written treatment plans reliably and precisely immediately following the implementation of the program.
  3. Perform life skills training with clients that lead to the development of greater independence for our clientele using established behavioral principles and techniques.
  4. To complete all required programmatic and medical documentation within the designated time frames. Examples include but are not limited to:
    1. Therap T-logs (including progress on programmatic and medical issues) for each client to be completed every shift.
    2. Shift reports (T-log) must be completed prior to the end of every shift
    3. Client money counts to be conducted at the beginning of every shift;
    4. Controlled substances must be counted and documented within 30 minutes of each shift beginning, after every medication administration.
    5. Completing the Medication Administration Record as medications are administered.
  5. To read all previous T-logs, scomms, and email. New entries and documents need to be read at the beginning of every shift.
  6. To ensure that assigned clients receive all required meals (breakfast, lunch, and supper and any required snacks) and at mealtimes enjoy a family style dining experience and receive proper nutrition through meal preparation based on the assigned menu (group home program), direct supervision, assistance and encouragement. DSPs are responsible for supporting clients with preparing nutritional meals, following any recipes and menus provided, and following the dietary requirements described in service plans.
  7. To immediately report any and all actual or suspected mistreatment, neglect, exploitation or abuse to clients or violations of policy or procedures to a Center investigator, the Department of Children and Family services or Office of Inspector General (depending on the client’s age), and their Team Leader.
  8. To implement accurately established Safety Care techniques in response to aggressive and/or self-injurious behavior of clients. This includes documenting incidents on a GER, BER, UIR, conducting and documenting a visual inspection of the person, and notifying a Center investigator and Team Coach of all level 2 restraints immediately.
  9. To ensure proper hygiene of all clients, including proper hygiene and cleaning following use of the toilet, changing of diapers and during baths and following hygiene and toileting schedules outlined in service plans.
  10. To drive and/or support clients on doctor appointments as needed; to advocate on the client’s behalf at doctor appointments.
  11. To leave your assigned homes clean and organized at the end of the shift.
  12. To immediately alert the Nurse on Duty and Team Leader following a discovery of injury or a suspected illness.
  13. To lead meaningful on site activities on a daily basis and to support clients in participating in these activities. (Educational and recreational games, making crafts, sports, etc.)
  14. To support clients in planning and participating in community activities.
  15. To administer client medications and maintain your medication administration certification in accordance with Center and Department of Human Services medication administration requirements.
  16. To memorize, drill, and accurately implement evacuation procedures in the event of storm and fire emergencies; to ensure safety of all assigned clients during these times through proper supervision and prompt evacuation.
  17. To accurately and completely report on the established written documentation systems all unusual incidents involving clients, staff, parents and/or guardians, volunteers or incidents involving community members as well as unusual incidents involving the property of the Floberg Center; this documentation is to occur as soon as practical during the same shift in which the incident occurs. Unusual incidents include but are not limited to: Client injuries, staff injuries, mistreatment or suspected mistreatment of clients, incidents related to dangerous or maladaptive behavior (elopement, physical aggression, self-injurious behavior, threat to harm self or others, verbal aggression or unusual verbal statements), illnesses, medication errors, and violations of Center policy or procedures.
  18. All other duties as assigned.

Performance Objectives:
This portion of the success profile describes specific, measurable objectives that must be achieved within specific time frame. Additional performance objectives may be set via performance evaluations and/or coaching.

  • Achieve 90% or higher on all Quality Assurance Monitor Deep Inspections for primary assigned site.
  • Participate in Self-Scheduling requirements maintaining 100% on all applicable areas of the self scheduling evaluation.

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